Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to personal information associated with:

• visiting tourvoz.com;
• creating or managing a TourVoz account;
• starting a free trial or paid subscription;
• using the TourVoz platform and related features;
• submitting a contact or support request; and
• other interactions with TourVoz.

Websites created or operated using TourVoz are independently managed by our customers.

Where a TourVoz customer collects personal information from travelers or visitors through its own website, that customer generally determines why and how the information is collected and used.

2. Information We Collect

2.1 Account Information

When you create or manage a TourVoz account, we may collect:

• your name;
• email address;
• business or organization name;
• account and security information;
• account preferences;
• subscription and plan information; and
• other information you choose to provide.

2.2 Billing and Transaction Information

If you purchase paid TourVoz services, we may process information relating to your subscription, order, and payment status.

Where payments are processed by an independent payment provider, complete payment-card or payment credentials may be handled directly by that provider and may not be received or stored by TourVoz.

2.3 Communications

When you submit a Contact form, send us an email, or request support, we may process your name, email address, business or website information, inquiry topic, message content, and related correspondence.

2.4 Technical and Usage Information

When you access or use TourVoz, we may automatically receive:

• IP address;
• browser and device type;
• operating system;
• pages accessed;
• date and time of activity;
• referring information;
• security logs;
• error and diagnostic data; and
• technical information about use of platform features.

2.5 Customer Content

TourVoz customers may create or upload tours, destination information, pages, articles, images, business information, team information, and other website content.

We process this content as reasonably necessary to provide, maintain, secure, and support the Services.

3. How We Use Information

We may use information to:

• create and manage TourVoz accounts;
• provide and operate the Services;
• manage free trials and subscriptions;
• maintain billing and transaction records;
• respond to inquiries and support requests;
• send important account or service communications;
• protect the security and integrity of the Services;
• prevent fraud, spam, and abuse;
• diagnose technical issues;
• understand how features are used;
• improve TourVoz products and services;
• comply with applicable legal obligations; and
• enforce our Terms of Service.

4. Customer Websites, Travelers and End-User Data

TourVoz customers may use the Services to receive traveler inquiries, leads, contact information, travel requirements, and other information submitted through their websites.

This may include:

• names;
• email addresses;
• telephone or messaging contact details;
• travel plans and interests;
• inquiry or message content; and
• other information voluntarily submitted by an end user.

For this information, the TourVoz customer generally determines what information is collected, why it is collected, and how it is used.

Where TourVoz processes this information solely to provide platform functionality to the customer, TourVoz generally acts on behalf of that customer as a service provider or processor.

TourVoz customers are responsible for:

• providing appropriate privacy notices on their websites;
• providing required cookie disclosures;
• obtaining consent where required;
• establishing an appropriate legal basis for their processing;
• responding to privacy requests from travelers or website visitors; and
• complying with privacy and data-protection laws applicable to their businesses.

If you are a traveler or visitor to a website operated by a TourVoz customer and have questions about how that website uses your information, you should first contact the operator of that website.

5. How We Share Information

TourVoz does not sell personal information in the ordinary meaning of selling personal information for money.

We may allow information to be processed by service providers reasonably necessary to operate TourVoz, including providers of:

• cloud infrastructure and hosting;
• email and communications;
• payment processing;
• security and fraud prevention;
• technical support; and
• other operational services.

If you choose to enable a third-party integration, information may be exchanged with the relevant provider as necessary to provide that integration.

We may also disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, investigate fraud or abuse, enforce agreements, or protect legal rights and security.

6. International Data Processing

TourVoz and our service providers may process information in countries or regions other than where you live or operate your business.

Where required by applicable data-protection law, we take reasonable steps to use appropriate safeguards for international transfers of personal information.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy.

Retention periods may depend on:

• the need to provide the Services;
• account and subscription status;
• security and fraud-prevention requirements;
• legal, tax, or accounting obligations;
• dispute resolution; and
• backup and recovery requirements.

Following cancellation or termination, certain information may remain temporarily in backups, security logs, or records that we are legally required to retain.

8. Security

TourVoz uses reasonable technical, administrative, and organizational measures designed to reduce the risk of unauthorized access, loss, misuse, alteration, or disclosure of personal information.

However, no internet transmission, online service, or storage system can be guaranteed to be completely secure.

You are also responsible for protecting your TourVoz account credentials and maintaining appropriate security practices for your own business and website.

9. Your Privacy Rights

Depending on where you live, applicable law may provide rights such as:

• requesting access to personal information;
• requesting correction of inaccurate information;
• requesting deletion of certain information;
• restricting or objecting to certain processing;
• requesting portability of certain information;
• withdrawing consent where processing relies on consent; and
• lodging a complaint with an appropriate data-protection authority.

These rights may be subject to applicable legal limitations, exceptions, and identity-verification requirements.

If your request relates to information collected by a TourVoz customer through that customer’s website, please contact the relevant customer first.

If the request relates to information controlled directly by TourVoz, you may contact us using the details below.

10. Cookies and Similar Technologies

TourVoz may use cookies and similar technologies to provide necessary website and platform functionality, maintain security, remember certain preferences, and support related services.

For more information, please see our Cookie Policy.

11. Children’s Privacy

TourVoz is designed for businesses and professionals and is not intended as a service specifically directed to children.

We do not knowingly provide TourVoz accounts directly to children who are not legally capable of entering into an agreement for the Services.

12. Third-Party Websites and Services

TourVoz or websites operated by TourVoz customers may contain links to independent third-party websites or services.

We are not responsible for the privacy practices of independent third parties. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as TourVoz, our practices, or applicable legal requirements evolve.

When changes are made, we will update the “Last updated” date above. Where required by law, we may also provide additional notice of material changes.