TOURVOZ DOCUMENTATION

TourVoz Documentation

From account creation to site settings, content management, and traveler inquiries, follow the documentation step by step to build your TourVoz website.

Getting Started with TourVoz / Registration & Login

Register and Sign In to TourVoz

Before creating a TourVoz account, you only need an email address that can receive messages. After registration and password setup, you can sign in to the dashboard and start building your website.

Step 1

Create Your TourVoz Account

Go to the TourVoz signup page and enter your account and website information. Use an email address that you can access and plan to keep using, because the password setup link will be sent to this address.

Name

Enter your name or nickname so your TourVoz account can be identified and managed.

Email

Enter an email address that can receive messages. After registration, the password setup link will be sent to this address.

Business / Brand Name

Enter the name of your travel agency, travel business, or brand. You can update your brand information later in Site Settings.

Website Address

Set your TourVoz subdomain. For example, if you enter greatwalltravel, your website address will be greatwalltravel.tourvoz.com.

TourVoz signup page for entering account details, business name, and website address
Enter your account and website information to create your TourVoz website.
i
About Your Website Address

The website address can contain 3–30 characters and may use lowercase letters, numbers, and hyphens only. If you want to use your own domain later, you can first build the site on your TourVoz subdomain and then connect a custom domain through Custom Domain.

After confirming your information, read and agree to the Terms of Service and Privacy Policy, then click Create My Website.

No credit card is required. Your 14-day free trial begins after the website is created.

Step 2

Check Your Account Email

After your website is created, open the email account you used during registration. TourVoz will send an account email containing a link to set your login password.

Click the password setup link in the email to continue setting up your account.

TourVoz account email containing the password setup link
Open the account email from TourVoz and click the password setup link.
Didn't receive the email?

Check your spam or junk folder first, and make sure the email address entered during registration is correct.

Step 3

Set Your Login Password

After clicking the password setup link in the email, follow the instructions on the page to create a login password for your TourVoz account.

Save your password securely after setting it. You can then use your account information to sign in to the TourVoz dashboard.

TourVoz password setup page for creating and saving an account password
Set a login password for your TourVoz account, then click “Save Password.”
Step 4

Sign In to TourVoz

After setting your password, go to the TourVoz login page. Enter your account information and the password you just created, then sign in to the dashboard.

TourVoz sign-in page using an email address or username and password
Sign in to the TourVoz dashboard using your registration email and the password you just created.
Account Setup Complete

Once signed in, you can start setting up and managing your TourVoz website.

Getting Started with TourVoz / Dashboard Overview

TourVoz Dashboard Overview

After signing in to TourVoz, you will first arrive at the Dashboard. Here you can check your website status and basic traffic data, and use the left menu to access website management features.

TourVoz Dashboard showing website status, performance data, and main management features
The TourVoz Dashboard brings together website status, performance data, and shortcuts to key management features.
01

Content Management

Posts、Tours、Media 和 Pages 用于创建和维护网站文章、旅游线路、图片素材和页面内容。

02

Leads & Growth

Leads、Growth、Reviews 和 Live Chat 用于管理游客询盘、查看网站表现,并完善游客沟通和信任内容。

03

Website Management

Site Settings、Languages 和 Custom Domain 用于管理网站基础内容、多语言页面和独立域名。

04

Account & Services

Team、Support、Plan & Billing 和 My Profile 用于管理团队成员、服务支持、套餐订阅和账户信息。

New to TourVoz?

We recommend completing your basic website information, branding, and homepage settings in Site Settings before adding destinations, tours, and articles.

Website Setup / Site Settings

Site Settings

Site Settings is the central place for your TourVoz website setup. Here you can manage branding, theme colors, the header, homepage content, SEO, and core information for key website pages.

1
Start with Business Information

When setting up your website for the first time, work through the menu from top to bottom. Start with your brand and basic information, then continue with the Header, homepage, and other pages.

Site Settings · 01

Business Information

Business settings are used to configure your website's core brand information, theme colors, and contact details. We recommend completing these settings before editing homepage and travel content.

TourVoz Site Settings Business screen with theme colors, brand information, and contact details
Set your website theme colors, brand information, and primary contact details in Site Settings → Business.

Choose Your Website Theme Colors

Theme Colors controls the overall color palette of your website. TourVoz provides five preset palettes—Forest, Sage, Ocean, Burgundy, and Midnight—so you can choose the one that best fits your brand and website style.

How should I choose?

If you do not have a defined brand palette yet, choose the option that best matches your logo and brand identity. You can return to Site Settings and change it at any time.

Complete Business Information

Business Name

Enter the name of your travel agency, travel brand, or business for brand display across the website.

Business Logo

Upload the brand logo used in your website Header. A horizontal logo around 400 × 120 px and under 200 KB is recommended. PNG, JPG, and WebP are supported.

Site Icon

Set your site icon, which is typically shown in browser tabs and similar locations. A square 512 × 512 px image is recommended. If you do not have your own icon yet, you can use the TourVoz default icon.

Contact Email

Enter the public contact email for your business. TourVoz automatically turns it into a clickable email link.

WhatsApp

Enter the full international phone number, for example +86 138 0013 8000. TourVoz automatically generates the corresponding WhatsApp contact link.

Phone

Enter the phone number travelers can use to contact you. TourVoz automatically creates a clickable phone link.

Business Location

Enter your business location, for example Beijing, China. Use a city and country or region name that travelers can easily understand.

!
Remember to Save

After making changes, click “Save Site Settings” at the bottom of the page. Then check the live website to confirm that your brand and contact information display correctly.

Site Settings · 03

Homepage Hero

Homepage Hero controls the main visual area at the top of your homepage. You can add a banner image, headline, supporting text, and CTA buttons, with up to 3 Hero Slides available.

TourVoz Site Settings Homepage Hero for configuring the homepage banner image, H1, description and CTA buttons
Configure your homepage banner image, headline, description, and primary action buttons in Site Settings → Homepage Hero.

Set Up Hero Slides

TourVoz supports up to 3 Hero Slides on the homepage. Each slide can have its own banner image, title, description, and two CTA buttons.

If you only need a single static Hero, keep Slide 1. To highlight multiple themes, destinations, or key travel products, click + Add Slide to create additional slides.

Banner Image

Click Select Image to upload or choose the banner image used for the current slide. For more consistent display across desktop and mobile devices, use a landscape image and keep the main subject or visual focus near the center.

Recommended Size

1920 × 800 px, with a landscape ratio of approximately 12:5.

File Size

Keep the image under 200 KB when possible to help reduce homepage loading time.

Title (H1)

Enter the main headline displayed in the Hero, for example Discover China, Your Way.

The Slide 1 title is also your homepage H1

The Title used for Slide 1 becomes the H1 of your homepage. If this field is left blank, TourVoz will use the default H1.

Keep the headline concise and make sure it clearly communicates the core focus of your travel business.

Description

Description is the supporting text displayed below the main Hero headline. You can use it to briefly introduce your travel services, destinations, or key selling points.

This field is optional. Keep the copy concise so visitors can quickly understand what your business offers.

Set Up Hero CTA Buttons

Each Hero Slide can include up to two CTA buttons, configured through Button 1 and Button 2.

01

Button Text

Enter the text visitors will see on the button, such as Explore Tours, View Destinations, or Plan Your Trip.

02

Button URL

Set where the button should lead. You can use an internal page, a page anchor, or a complete URL.

How Should I Enter a Button URL?

Different URL formats can be used depending on where you want the button to lead.

01

Page URL

For example /tours/, to link to another page on your website.

02

Page Anchor

For example /#featured-tours or /#tourvoz-inquiry, to jump to a specific section of a page.

03

Full URL

To link to another website, enter the complete address beginning with https://.

CTA recommendation

Consider using Button 1 for content discovery, such as viewing Tours, and Button 2 for your primary conversion action, such as Plan Your Trip or submitting an inquiry.

Remember to save your changes

When your Hero setup is complete, click Save Site Settings at the bottom of the page. Then open your homepage and check that the banner image, headline, description, and CTA buttons display correctly.

Site Settings · 04

Homepage Destinations

Homepage Destinations controls the destination section displayed on your homepage. You can customize the section heading and introduction, then select up to 6 existing Destinations to feature.

TourVoz Homepage Destinations settings showing section content and destination selection
Configure the homepage destination section and select which Destinations you want to feature.

Set Up the Destination Section Heading

Homepage Destinations provides three content fields for controlling the heading and introduction shown above your destination cards.

01

Eyebrow

A small label displayed above the main section title, such as Explore China.

02

Section Title

The main heading for the destination section, such as Popular Destinations.

03

Section Description

A short introduction displayed below the heading to help visitors understand the destinations being featured.

These fields are optional

Eyebrow, Section Title, and Section Description can all be left blank. Any field left blank will not be displayed on the homepage.

Add Destinations to the Homepage

Click + Add Destination in the upper-right corner to add another destination slot. TourVoz supports up to 6 Destinations in this section.

In each destination card, open the Destination dropdown and select the destination you want to feature on the homepage.

This section does not create Destinations

Homepage Destinations is used to select Destinations that have already been created.

If the destination you need does not appear in the dropdown, create that Destination first, then return to Site Settings → Destinations and select it here.

Where Does the Destination Card Content Come From?

Once a Destination is selected, TourVoz automatically uses the existing information from that Destination. You do not need to enter its image, title, or link again.

01

Image

The card automatically uses the image configured for that Destination.

02

Title

The Destination name is automatically used as the homepage card title.

03

Link

TourVoz automatically links the card to the corresponding Destination page.

Homepage Short Description

Homepage Short Description lets you customize the short description shown for this Destination specifically on the homepage.

If this field is left blank, TourVoz automatically uses the Destination Short Introduction.

If you want a shorter or more homepage-focused version, enter it here. This overrides only the description shown on the homepage card and does not change the Destination's original Short Introduction.

Keep it concise

Homepage Short Description supports up to 120 characters. Focus on the most useful or appealing information so your destination cards remain clean and consistent.

Change the Destination Order

Use the up and down controls at the bottom of each Destination card to change the order in which destinations appear on the homepage.

Consider placing your most important or popular destinations first.

Remove or Add Destinations

To stop displaying a destination on the homepage, click Remove at the bottom of its card.

To add another destination slot, click + Add Destination. You can feature up to 6 destinations.

Remove does not delete the Destination

Removing a Destination here only removes it from the homepage section. The Destination and its page content remain unchanged.

Remember to save your changes

After selecting, describing, and arranging your destinations, click Save Site Settings at the bottom of the page. Then open your homepage and check the destination images, titles, descriptions, order, and links.

Site Settings · 06

Why Travel With Us

Why Travel With Us is used to manage the service benefits section on your homepage. You can customize the section heading and introduction, then use Benefit cards to highlight your brand strengths, service advantages, and reasons travelers may choose your business.

TourVoz Homepage Why Travel With Us settings showing section headings, descriptions, icons, and Benefit card management
Manage the homepage benefits section and Benefit cards in Site Settings → Why Travel With Us.

Set the Section Heading and Introduction

The Why Travel With Us section provides Eyebrow, Section Title, and Section Description fields for controlling the heading and introductory content of this section.

01

Eyebrow

A short label displayed above the main heading. For example, Why Travel With Us.

02

Section Title

The main heading of the section. For example, Travel With Confidence.

03

Section Description

A short introduction displayed below the heading to summarize your services and the travel experience you provide.

Keep it concise

The purpose of Why Travel With Us is to help travelers quickly understand your key advantages. Keep the heading and description focused on the information that matters most.

Add and Set Up Benefit Cards

Each Benefit card represents one service advantage you want to highlight to travelers. TourVoz supports up to 6 Benefits in this section.

Click + Add Benefit in the upper-right corner to add a new Benefit card.

Each card can be configured with an Icon, Title, and Description.

Choose a Benefit Icon

Use the Icon dropdown in each Benefit card to select the icon that best represents that advantage.

TourVoz includes a selection of icons suitable for travel websites. Simply choose the icon that matches your content, and TourVoz will automatically handle its styling and presentation on the frontend.

Add a Title and Description

Use Title for a short name for the benefit, and use Description to explain what that advantage means for travelers.

For example, you can highlight Local Expertise, Private & Flexible, Reliable Support, or other strengths that are relevant to your travel business.

Describe benefits from the traveler's perspective

Instead of only describing your internal capabilities, explain what each advantage means for the traveler, such as deeper local experiences, more flexible private trips, or reliable support throughout their journey.

Keep Benefit Content Concise

Keep each Benefit card focused on one clear message, and try to maintain similar title and description lengths across the cards.

The Description field supports up to 180 characters. You do not need to use the full character limit. Short, clear descriptions usually work better on the homepage.

Reorder Benefit Cards

Each Benefit card includes up and down controls at the bottom. Use these controls to change the order in which the Benefit cards appear on the homepage.

Consider placing your most important or distinctive advantages first, especially those you want travelers to notice immediately.

Add or Remove Benefits

If a Benefit card is no longer needed, click Remove at the bottom of that card.

To add another Benefit, click + Add Benefit in the upper-right corner. You can add up to 6 Benefits.

You do not need to fill all 6 positions

If you currently have only three or four meaningful service advantages, keeping the section focused is usually better than adding repetitive or generic content just to fill every available position.

Remember to save your changes

After setting the section content, Benefit cards, and display order, click Save Site Settings at the bottom of the page.

Then open your homepage and check that the heading, description, icons, Benefit content, and display order appear as expected.

Site Settings · 07

Homepage SEO

Homepage SEO is used to manage the search title and description for your website homepage. This information helps search engines understand the page and may appear in search results such as Google.

TourVoz Homepage SEO settings for managing the homepage SEO Title and Meta Description
Set the homepage SEO Title and Meta Description in Site Settings → Homepage SEO.

Set the SEO Title

SEO Title controls the search title for your homepage. Keep it clear and concise, and use it to describe your main travel business, destination, or service where appropriate.

For example, if your business focuses on private tours in Beijing, the title can clearly communicate the destination and core service instead of using only your brand name.

SEO Title is optional

If you leave SEO Title blank, TourVoz will automatically use the homepage title. You do not need to enter a title simply to complete the field.

Write the Meta Description

Meta Description provides a short summary of your travel business and the experiences or services you offer.

Use natural language to describe your main destinations, types of tours, and key service strengths so search users can quickly understand what your website offers.

The recommended length is about 150–160 characters. Meta Description is also optional.

This does not change the visible homepage heading

The SEO Title and Meta Description in Homepage SEO are primarily used for search engine information. To change the main heading and introduction shown in the homepage Hero, use the Homepage Hero settings instead.

Remember to save your changes

After completing the Homepage SEO settings, click Save Site Settings at the bottom of the page.

Search engines may need time to recrawl your website after an update, so the title and description shown in search results may not change immediately.

Site Settings · 08

About Page

About Page is used to manage the main content of your website's About page. You can set the page heading, introduction, brand story, and image, as well as manage the SEO Title and Meta Description for the page.

TourVoz About Page settings for managing page content, brand story, Story Image, and SEO information
Manage the About page introduction, brand story, image, and SEO settings in Site Settings → About Page.

Set the Page Heading and Introduction

The top of the About Page settings includes Eyebrow, Title, and Intro for managing the main heading area of the page.

01

Eyebrow

A short label displayed near the main page heading. For example, About Us.

02

Title

The main heading of your About page. Use a concise statement that reflects your brand, travel philosophy, or positioning.

03

Intro

A short introduction to your travel business, the way you work, or the type of travel experience you provide.

Tell Your Story

Story Title sets the heading for your story section, such as Our Story.

Use the Story field to introduce your team, business background, approach to travel planning, and local expertise.

Help travelers understand who you are

Your About page can do more than introduce your company. Use it to explain who is behind the business, how you work, and why your team understands the destinations and experiences you offer.

Upload a Story Image

Click Select Image to upload or choose an image for the story section.

A landscape image is recommended. Whenever possible, use an authentic photo that represents your team, local experiences, service, or brand.

Image recommendation

Keep the image file under 200 KB where possible. PNG, JPG, and WebP formats are supported. Smaller optimized images help reduce page loading time.

Set the About Page SEO

The SEO Settings section at the bottom of the page lets you manage the search title and description specifically for the About page.

01

SEO Title

Set the search title for the About page. If left blank, TourVoz will automatically use the page title.

02

Meta Description

Write a short summary of your travel business, local expertise, and approach to serving travelers. The recommended length is about 150–160 characters.

Remember to save your changes

After completing the About Page content, image, and SEO settings, click Save Site Settings at the bottom of the page.

Then open the About page on your website and check that the heading, introduction, story, image, and overall layout appear as expected.

Site Settings · 09

Contact Page

Contact Page is used to manage the main content of your website's Contact page. You can set the page heading, introduction, contact section content, as well as the SEO Title and Meta Description for the page.

TourVoz Contact Page settings for managing page introduction, contact section content, and SEO information
Manage the Contact page introduction, contact section content, and SEO settings in Site Settings → Contact Page.

Set the Page Heading and Introduction

The top of the Contact Page settings includes Eyebrow, Title, and Intro for managing the main content at the top of the page.

01

Eyebrow

A short label displayed near the main page heading. For example, Contact.

02

Title

The main heading of your Contact page. Use a clear, welcoming message that encourages travelers to get in touch with your team.

03

Intro

A short introduction explaining what travelers can contact you about, such as destinations, travel dates, private tours, or tailor-made journeys.

Set the Contact Section Content

Contact Section Title sets the heading for the contact information section, such as Get in Touch.

Contact Section Description lets you briefly explain the services you provide and the types of travel requests visitors can discuss with your team.

Contact details are managed in Business Information

Contact Page only controls the page content. Email, WhatsApp, phone, and location continue to use the details entered in Business Information.

To update these contact details, return to Business Information in Site Settings.

Set the Contact Page SEO

The SEO Settings section at the bottom of the page lets you manage the search title and description specifically for the Contact page.

01

SEO Title

Set the search title for the Contact page. If left blank, TourVoz will automatically use the page title.

02

Meta Description

Briefly explain how travelers can contact your team and summarize the main travel services or inquiries you support. The recommended length is about 150–160 characters.

Remember to save your changes

After completing the Contact Page content and SEO settings, click Save Site Settings at the bottom of the page.

Then open the Contact page on your website and check that the page content and your Email, WhatsApp, phone, and location details appear correctly.

Site Settings · 10

Destinations Hub

Destinations Hub is used to manage the introductory content and SEO information for the main Destinations page. You can set the Eyebrow, Title, Description, SEO Title, and Meta Description here.

TourVoz Destinations Hub settings for managing the destinations archive heading, description, and SEO information
Manage the Destinations hub heading, description, and SEO settings in Site Settings → Destinations Hub.

Set the Destinations Page Introduction

Destinations Hub provides Eyebrow, Title, and Description fields for managing the introductory content at the top of the main Destinations page.

01

Eyebrow

A short label displayed near the main page heading. For example, Explore China.

02

Title

The main heading of the Destinations page. For example, Explore Destinations.

03

Description

A short introduction explaining what destinations travelers can explore on this page and helping them discover places that match their travel interests.

Destinations Hub is different from the homepage Destinations settings

Homepage → Destinations controls which destinations are featured on your homepage and the order in which they appear.

Destinations Hub controls the introductory content and SEO information for the main Destinations page. These settings affect different areas of your website.

Set the Destinations Hub SEO

The SEO Settings section at the bottom of the page lets you manage the search title and description for the main Destinations page.

01

SEO Title

Set the search title for the Destinations page. If left blank, TourVoz will automatically use the page title.

02

Meta Description

Briefly describe the destinations your website covers and what travelers can explore on this page. The recommended length is about 150–160 characters.

This is not where individual destinations are created

Destinations Hub manages the introduction and SEO information for the main Destinations page. To create, edit, or manage individual destinations, go to Destinations in your dashboard.

Remember to save your changes

After completing the Destinations Hub content and SEO settings, click Save Site Settings at the bottom of the page.

Then open the Destinations page on your website and check that the heading, description, and overall presentation appear as expected.

Site Settings · 11

Tours Archive

Tours Archive is used to manage the introductory content and SEO information for the main Tours archive. You can set the Eyebrow, Title, Description, SEO Title, and Meta Description here.

TourVoz Tours Archive settings for managing the tours archive heading, description, and SEO information
Manage the Tours archive heading, description, and SEO settings in Site Settings → Tours Archive.

Set the Tours Archive Introduction

Tours Archive provides Eyebrow, Title, and Description fields for managing the introductory content at the top of the main Tours archive.

01

Eyebrow

A short label displayed near the main page heading. For example, Explore China.

02

Title

The main heading of the Tours archive. For example, Explore Tours.

03

Description

A short introduction summarizing the tours and travel experiences available on your website and helping travelers understand what they can explore on this page.

Tours Archive is different from the homepage Featured Tours settings

Homepage → Featured Tours controls which Tours are featured on your homepage and the order in which they appear.

Tours Archive controls the introductory content and SEO information for the main Tours archive. These settings affect different areas of your website.

Set the Tours Archive SEO

The SEO Settings section at the bottom lets you manage the search title and description for the main Tours archive.

01

SEO Title

Set the search title for the Tours archive. If left blank, TourVoz will automatically use the archive title.

02

Meta Description

Briefly summarize the tours, travel experiences, and key services available on your website. The recommended length is about 150–160 characters.

This is not where individual Tours are created or edited

Tours Archive only manages the introduction and SEO information for the main Tours archive. To create, edit, or manage individual Tours, go to Tours in your dashboard.

Remember to save your changes

After completing the Tours Archive content and SEO settings, click Save Site Settings at the bottom of the page.

Then open the Tours page on your website and check that the heading, description, and overall presentation appear as expected.

Site Settings · 12

Blog Archive

Blog Archive is used to manage the introductory content and SEO information for the main Blog archive. You can set the Eyebrow, Title, Description, SEO Title, and Meta Description here.

TourVoz Blog Archive settings for managing the blog archive heading, description, and SEO information
Manage the Blog archive heading, description, and SEO settings in Site Settings → Blog Archive.

Set the Blog Archive Introduction

Blog Archive provides Eyebrow, Title, and Description fields for managing the introductory content at the top of the main Blog archive.

01

Eyebrow

A short label displayed near the main page heading. For example, Travel Insights.

02

Title

The main heading of the Blog archive. For example, Travel Guide.

03

Description

A short introduction explaining what travelers can find here, such as travel ideas, practical guides, destination inspiration, and local insights.

Set the Blog Archive SEO

The SEO Settings section at the bottom lets you manage the search title and description for the main Blog archive.

01

SEO Title

Set the search title for the Blog archive. If left blank, TourVoz will automatically use the archive title.

02

Meta Description

Briefly summarize the travel guides, destination ideas, and local insights available in your Blog. The recommended length is about 150–160 characters.

This is not where Blog posts are created or edited

Blog Archive only manages the introduction and SEO information for the main Blog archive. To create, edit, or manage individual posts, go to Blog in your dashboard.

Remember to save your changes

After completing the Blog Archive content and SEO settings, click Save Site Settings at the bottom of the page.

Then open the Blog page on your website and check that the heading, description, and overall presentation appear as expected.

Site Settings · 15

Inquiry CTA

Inquiry CTA controls the inquiry call-to-action content used across your website. You can use the TourVoz default content or customize the CTA to match your brand and business.

TourVoz Inquiry CTA settings for customizing the CTA heading, description, and button text
Choose Customize in Site Settings → Inquiry CTA to edit the site-wide inquiry CTA heading, description, and button text.

Choose the CTA Content

Under CTA Content, you can choose between the default TourVoz content and your own customized inquiry CTA.

01

Use TourVoz Default

Use the default Inquiry CTA content provided by TourVoz. Choose this option if you do not need custom CTA copy yet.

02

Customize

Use your own CTA copy. Once selected, you can edit the Eyebrow, CTA Heading, CTA Description, and Button Text.

Customize the Inquiry CTA

After selecting Customize, the content fields for the Inquiry CTA will appear below.

Eyebrow is the short introductory label displayed near the main CTA heading, such as Plan Your Trip.

CTA Heading is the main CTA headline and should clearly tell travelers what they can do next.

CTA Description provides additional context for the inquiry, such as travel dates, group size, interests, or other trip requirements.

Button Text controls the text displayed on the CTA button, such as Send an Inquiry.

Keep your CTA clear and concise

The purpose of the Inquiry CTA is to guide interested travelers toward the next step. Use a clear heading and action-oriented button text instead of repeating your full product or company introduction.

Inquiry CTA and Footer CTA are separate settings

Inquiry CTA controls the inquiry call-to-action content used across the website, while Footer CTA controls the separate action button displayed in the footer.

These settings are independent and can be configured separately according to your website's conversion flow.

Remember to save your changes

After completing the Inquiry CTA settings, click Save Site Settings at the bottom of the page.

Then open your website and check that the CTA heading, description, and button text appear as expected.

Tour Management

Create a Tour

Tours are the core travel products in TourVoz. Each tour can include pricing, itinerary, destinations, travel themes, traveler types, and SEO information.

TourVoz Add New Tour page for managing tour details, SEO, content, itinerary, and classifications
The Add New Tour page in TourVoz

Open Add New Tour

After signing in to your TourVoz dashboard, go to Tours → Add New Tour from the left-hand menu.

At the top of the page, enter the name of your tour in the Add title field.

Understand the Tour Editor

A complete Tour is made up of several sections. You can work through them from top to bottom:

  • Featured Image: Set the main image for the tour.
  • SEO: Set the title and description used for search results.
  • Tour Details: Add duration, group size, pricing, languages, meeting point, and other basic information.
  • Tour Content: Add the overview, highlights, included items, and excluded items.
  • FAQ: Add common questions travelers may have.
  • Itinerary: Build the detailed itinerary for the tour.
  • Destinations: Connect the tour with relevant destinations.
  • Travel Themes: Select the themes that describe the experience.
  • Tour Formats: Select the format of the tour.
  • Traveler Types: Select the types of travelers the tour is suitable for.

You Do Not Need to Complete Everything at Once

When creating a tour for the first time, you can start with the title, featured image, basic details, and main content, then continue with the FAQ, itinerary, and classifications.

Prepare your tour information first

Having the tour name, main image, price, duration, itinerary, and key highlights ready will make the setup process much easier.

Save and Publish the Tour

Use the Publish section at the top of the page to manage the tour status. Keep the tour as a Draft while you are still working on it, then click Publish when the content is ready.

Review the tour before publishing

Check the tour title, images, pricing, content, and classifications before making the tour available on your website.

Content Management / Destinations

Manage Destinations

Destinations organize the places covered by your travel products and provide dedicated destination content for travelers.

TourVoz Destinations management page for creating and managing travel destination content
Create a Destination on the left and manage existing Destinations on the right.
Content Management · Destinations · 01

Create a Destination

Go to Tours → Destinations and use Add New Destination on the left.

Name

Enter the destination name.

Slug

Enter the URL-friendly name, preferably using lowercase letters and hyphens.

Parent Destination

Select a parent only when you need a destination hierarchy; otherwise leave it as None.

Description

Enter a general description.

Content Management · Destinations · 02

Add Destination Content

Short Introduction

Add a short introduction.

Hero Image

Set the main destination image.

Why Visit

Explain the main reasons to visit this destination.

Top Highlights

Add key attractions or experiences, one per line.

Best Time to Visit

Add the recommended travel period.

Recommended Stay

Add a suggested length of stay.

Content Management · Destinations · 03

FAQ & SEO

FAQ

Enter one FAQ per line and separate the question and answer with |.

SEO Title

Enter a custom search title when needed; leave it blank to use the system default.

Meta Description

Enter a custom search description when needed; leave it blank to use the system default.

Content Management · Destinations · 04

Save and Manage Destinations

Click Add New Destination when the information is ready. The Destination will then appear in the list on the right.

Count shows how many Tours are currently assigned to that Destination.

Content Management / Travel Themes

Travel Themes

Travel Themes classify Tours by travel experience and interest, such as Culture & Heritage, Food & Culinary, Family Experiences, or Nature & Scenery.

TourVoz Travel Themes management screen for creating travel themes and managing existing themes
Create a Travel Theme on the left and manage existing themes from the list on the right.
Content Management · Travel Themes · 01

Create a Travel Theme

Go to Tours → Travel Themes. If the existing themes do not cover a travel product, use Add New Travel Theme on the left to create another theme.

Use existing themes when possible

TourVoz includes a set of common travel themes. Add a new one only when you need a genuinely different classification, so your theme list does not become repetitive.

Content Management · Travel Themes · 02

Complete the Theme Fields

Name

Enter the travel theme name, such as Photography or Rural Experiences.

Slug

Enter the URL- and system-friendly name, preferably using lowercase letters and hyphens.

Parent Category

Select a parent category only when you need a theme hierarchy; otherwise leave it as None.

Description

Add an optional description for the travel theme.

Click Add New Travel Theme when the information is ready.

Content Management · Travel Themes · 03

Manage Existing Travel Themes

The list on the right shows each theme's Name, Slug, and Count. Count indicates how many Tours are currently assigned to that theme.

Hover over a theme name to access Edit, Quick Edit, Delete, and View. Use Bulk actions at the top when you need to manage multiple items.

Check Count before deleting

If a theme is already used by Tours, review those Tours before deleting the theme so their classifications can be adjusted if necessary.

Content Management · Travel Themes · 04

Select Travel Themes in a Tour

When creating or editing a Tour, use the Travel Themes section to select the themes that match the experience. A Tour can use one or more relevant themes when appropriate.

The theme is ready to use

After a new Travel Theme is saved, it becomes available in the Travel Themes section of the Tour editor.

Content Management / Tour Formats

Tour Formats

Tour Formats describe how a Tour is structured or delivered, such as Private Tour, Day Tour, Multi-day Tour, Small Group Tour, or Shore Excursion.

TourVoz Tour Formats management screen for creating tour formats and managing existing formats
Create a Tour Format on the left and manage existing formats from the list on the right.
Content Management · Tour Formats · 01

Create a Tour Format

Go to Tours → Tour Formats. TourVoz includes common formats by default. If none of them accurately describes a product, use Add New Tour Format on the left to create another one.

Make sure it is a format

Tour Formats describe the structure or delivery of a product, such as Private Tour, Group Tour, or Day Tour. Travel interests and experience themes belong under Travel Themes instead.

Content Management · Tour Formats · 02

Complete the Tour Format Fields

Name

Enter the format name, such as Private Tour or Shore Excursion.

Slug

Enter the URL- and system-friendly name, preferably using lowercase letters and hyphens.

Parent Category

Select a parent category only when you need a hierarchy; otherwise leave it as None.

Description

Add an optional description for the Tour Format.

Click Add New Tour Format when the information is ready.

Content Management · Tour Formats · 03

Manage Existing Tour Formats

The list on the right shows each format's Name, Slug, and Count. Count indicates how many Tours are currently assigned to that Tour Format.

Hover over a format name to access Edit, Quick Edit, Delete, and View. Use Bulk actions when you need to manage multiple items.

Avoid duplicate formats

If an existing option such as Private Tour, Group Tour, or Multi-day Tour already fits the product, use it instead of creating a near-duplicate. Consistent classifications make Tours easier to manage.

Content Management · Tour Formats · 04

Select a Tour Format in a Tour

When creating or editing a Tour, use the Tour Formats section to select the option that matches the product. Newly created Tour Formats will also become available there.

The Tour Format is ready to use

You can continue classifying the Tour with Destinations, Travel Themes, and Traveler Types to keep its information clear and consistent.

Content Management / Traveler Types

Traveler Types

Traveler Types indicate which audiences a Tour is suited for, such as Family, Couple, Solo Traveler, Senior Travelers, or Business Travelers.

TourVoz Traveler Types management screen for creating traveler types and managing existing types
Create a Traveler Type on the left and manage existing traveler types from the list on the right.
Content Management · Traveler Types · 01

Create a Traveler Type

Go to Tours → Traveler Types. TourVoz includes common traveler types by default. If a product is designed for a more specific audience, use Add New Traveler Type on the left to create another type.

Traveler Types answer “who is this for?”

Examples include Family, Couple, Solo Traveler, and Senior Travelers. Use Tour Formats for the product format and Travel Themes for interests or experience themes.

Content Management · Traveler Types · 02

Complete the Traveler Type Fields

Name

Enter the traveler type name, such as Family or First-time Visitors.

Slug

Enter the URL- and system-friendly name, preferably using lowercase letters and hyphens.

Parent Category

Select a parent category only when you need a hierarchy; otherwise leave it as None.

Description

Add an optional description for the Traveler Type.

Click Add New Traveler Type when the information is ready.

Content Management · Traveler Types · 03

Manage Existing Traveler Types

The list on the right shows each type's Name, Slug, and Count. Count indicates how many Tours are currently assigned to that Traveler Type.

Hover over a type name to access Edit, Quick Edit, Delete, and View. Use Bulk actions when you need to manage multiple items.

Keep the classification clear

Use existing types when they already fit. Add a new type only when the current options do not accurately describe the intended traveler audience.

Content Management · Traveler Types · 04

Select Traveler Types in a Tour

When creating or editing a Tour, use the Traveler Types section to select the audiences that fit the product. You can select one or more types when appropriate.

The Traveler Type is ready to use

After a new Traveler Type is saved, it becomes available in the Traveler Types section of the Tour editor.

Content Management / Media

Media Library

Media Library provides a central place to view and manage images and other media used across your website, and to upload new media files.

Media · 01

Media Library Overview

Go to Media → Library to view media that has already been uploaded to your website. You can browse the library in grid or list view.

TourVoz Media Library for uploading, viewing, and managing website media
Media Library brings uploaded website media into one central library.
Media · 02

Upload Media Files

To add new media, click Add Media File at the top of Media Library or open Media → Add Media File from the dashboard menu.

After upload, the new media file becomes available in Media Library for use across your website content.

Use descriptive file names

Before uploading, use file names that describe the image or media content instead of generic default names. This makes files easier to identify and manage later.

Media · 03

Find and Manage Media

The controls at the top of Media Library help you browse and filter files as your media collection grows.

List / Grid View

Switch between list and grid layouts for browsing media.

All media items

Filter the Library by media type.

All dates

Filter media by upload date.

Bulk select

Enter bulk-selection mode for supported actions on multiple media items.

Media Library is a shared asset library

Media files here may already be used by Tours, Destinations, Pages, or other website content. Before changing existing assets, check whether they are still in use.

Content Management / Pages

Pages

Pages lets you create additional custom pages for your website. Content is assembled with structured Sections, while TourVoz controls the frontend layout and styling.

Pages · 01

Pages vs. System Pages

Site Settings → System Pages is used to manage the core website pages already provided by TourVoz, such as About, Contact, Destinations Hub, Tours, Blog, and Legal pages.

Pages is for additional custom pages outside those core system pages. When you need a separate content page, create it from Pages → Add Page.

Do not recreate a system page

If you need to change an existing About, Contact, or other System Page, manage it in Site Settings instead of creating another page with the same purpose.

Pages · 02

Create a Page

Go to Pages → Add Page. Start by entering the page title and set a Featured image when the page needs one.

TourVoz Add Page screen with SEO, Page Introduction, and structured Page Sections settings
Create a custom page and organize its content with structured Page Sections.

A new page starts in Draft status, so you can keep it unpublished until the content is ready.

Pages · 03

Set SEO and Page Introduction

SEO Title

Set the page SEO title. Leave it blank to use the Page Title automatically.

Meta Description

Add the page description for search results. The editor recommends approximately 150–160 characters.

Page Introduction

Add a short introduction for the page. It is shown below the page title, with frontend typography and spacing controlled by TourVoz.

Pages · 04

Build Content with Page Sections

The main page content is assembled through Page Sections. Click + Add Section to add another content block, then choose the Section Type that matches the content.

You do not need to design the typography, spacing, or layout of each block manually. You provide the content and arrange the Sections; TourVoz handles their consistent frontend presentation.

Choose Sections based on content

Decide what each part of the page needs to communicate, then select the appropriate Section Type instead of adding repetitive blocks simply to make the page longer.

Pages · 05

Available Section Types

Page Sections currently provides the following structured content types:

Text Section

For headings and body text. Select text first and use Add Link when you need to add a link.

Image + Text

For sections that combine an image with supporting text.

Image

For standalone image content.

Bullet List

For organizing multiple points as a list.

Quote

For presenting quoted content.

FAQ

For organizing frequently asked questions and answers.

Pages · 06

Arrange Sections and Publish

Each Section includes controls for ordering and management. Use the up and down buttons to change its position, Remove to delete an unwanted Section, and the collapse control to make longer pages easier to manage.

After reviewing the page content, SEO settings, and Sections, click Publish to publish the page.

Content and presentation stay separate

Pages focuses on content structure and order, while TourVoz controls the frontend typography, spacing, and overall presentation.

Leads & Growth / Leads

Leads

Leads brings traveler inquiries submitted through your website into one place so you can keep track of incoming travel requests.

Leads · 01

Leads Overview

Go to Leads → All Leads to view traveler inquiries received through your website. The top of the page shows your current plan and the number of Leads currently recorded.

TourVoz Leads management screen for viewing and managing traveler inquiries
All Leads brings incoming traveler inquiries and key trip information into one list.
When there are no inquiries

If your website has not received any traveler inquiries yet, the list displays No leads found..

Leads · 02

View Traveler Inquiries

The Leads table organizes the main inquiry information into columns so you can quickly review each travel request.

Lead

The inquiry record.

Email

The contact email submitted by the traveler.

Destination

The destination the traveler is interested in.

Interested Tour

The Tour the traveler is interested in.

Travel Date

The travel date information submitted with the inquiry.

Status

The current status of the inquiry.

Received

When the inquiry was received.

Leads · 03

Inquiry Status and List Management

The Status column shows the current state of each Lead, helping you distinguish records as you work through incoming inquiries.

The page also provides Bulk actions and Apply for supported actions on selected Leads.

Keep incoming inquiries organized

As more inquiries arrive, use Status together with Received to keep track of their current state and when they were submitted.

Leads · 04

Form Settings

Go to Leads → Form Settings to manage the customer-facing content displayed above the inquiry form. These settings change the introductory copy above the form; they do not change the inquiry form fields themselves.

TourVoz Form Settings screen for managing the customer-facing content above the inquiry form
Use Form Settings to edit the introductory content travelers see above the inquiry form.
Eyebrow

Set the short label shown above the main heading, such as Plan Your Trip.

Heading

Set the main heading for the inquiry section.

Description

Add supporting copy that guides travelers to provide information such as travel dates, group size, and interests.

Click Save Form Settings when your changes are ready.

Language content

The language currently being edited is shown at the top of the page. Confirm the language before changing the corresponding inquiry-form introduction.

Leads & Growth / Growth

Growth

Growth helps you understand where website inquiries come from and which pages or Tours actually generate Leads, giving you a lead-attribution view of website performance.

Growth · 01

Growth Overview

Open Growth from the dashboard to view Lead Attribution data. The page summarizes inquiry-related information such as lead sources, lead-generating pages, countries, and devices.

TourVoz Growth analytics screen showing lead sources, lead-generating pages, countries, and devices
Growth summarizes website inquiry data from a Lead Attribution perspective.
Growth focuses on inquiry outcomes

The data shown here is tied to Lead submissions and is designed to help you understand which sources and content generated inquiries.

Growth · 02

Review Key Lead Metrics

The top of the page provides a date-range selector and summarizes key Lead Attribution metrics for the selected period.

Leads

The number of Leads recorded during the selected period.

Top Lead Page

The leading page associated with inquiry submissions during the selected period.

Top Source

The leading inquiry source during the selected period.

Top Country

The leading country recorded from inquiry submissions during the selected period.

The screenshot shows Last 30 Days. When you change the date range, interpret the metrics in the context of the currently selected period.

Growth · 03

Lead Sources

Lead Sources shows where inquiries were attributed during the selected period, helping you understand which sources contributed to actual Lead submissions.

When no source data is available

If there is no lead-source data for the selected period, this area displays No lead source data yet..

Growth · 04

Top Lead-Generating Pages

Top Lead-Generating Pages shows the pages and Tours where travelers submitted inquiries. This helps you identify which website content is actually generating Leads.

Focus on content that generates inquiries

As data accumulates, use this section to compare pages and Tours based on where travelers actually submit inquiries.

Growth · 05

Countries & Devices

Countries

Shows visitor countries recorded from Lead submissions, helping you understand where travelers who submit inquiries are located.

Devices

Shows the device types used by travelers who submitted inquiries.

No data does not indicate an error

If there is no corresponding Lead data yet, the Countries or Devices section will display its empty-state message.

Trust & Localization / Reviews

Reviews & Testimonials

Reviews lets you organize genuine traveler feedback and third-party review-platform information as social proof across your website.

Reviews · 01

Reviews Overview

Open Reviews from the dashboard to view configured Review Sections and create new review or testimonial sections.

TourVoz Reviews & Testimonials settings for adding and managing review sections and traveler feedback
Reviews & Testimonials provides one place to manage review-platform sections and direct traveler feedback.

The top of the page shows the current plan, Section allowance, configured count, and available count. Each section can contain up to 6 genuine reviews or testimonials.

Use genuine feedback only

Testimonials should contain real direct traveler feedback. Platform-linked sections should correspond to a genuine public review profile. TourVoz stores structured content only and does not run user-supplied widget code.

Reviews · 02

Create a Review Section

In Add Review Section, choose the Review source first, then add an optional Section title. Leave it blank to use the TourVoz default for that source.

After setting the source, display location, status, and review content, click Add Review Section.

Reviews · 03

Choose a Review Source

Current sources include Testimonials, Tripadvisor, Google Reviews, Trustpilot, Facebook, and GetYourGuide.

Use Testimonials for genuine direct traveler feedback. Third-party platform sources are for Review Sections associated with genuine public review profiles.

Platform sources are not automatic review sync

Selecting a third-party platform does not mean TourVoz automatically imports or synchronizes reviews from that platform.

Reviews · 04

Set Display Location and Status

Display location

Choose where the Review Section appears. Current options are Homepage, About, or Tours.

Status

Keep Enabled selected to show the section. Disabled sections remain saved but are hidden from the frontend.

Reviews · 05

Add Testimonials

With Testimonials selected, enter genuine traveler feedback directly and use Add another to add more entries.

Choose avatar

Optionally add a traveler image. The interface specifies a maximum of 200 KB; without an image, TourVoz uses traveler initials.

Traveler name

Traveler name, optional.

Country / region

Traveler country or region, optional.

Feedback

Enter genuine traveler feedback.

Rating

Rating, optional.

Travel / review date

Travel or review date, optional, for example May 2026.

Reviews · 06

Manage Review Sections

Existing sections appear under Your Review Sections with Source, Entries, Location, and current status.

Use Edit to change an existing section or Remove to delete one you no longer need.

Keep review sources clear

Use Testimonials for genuine direct feedback. Keep platform-linked sections consistent with the corresponding public review profile.

Trust & Localization / Languages

Languages

Languages lets you set the website's default language and choose the additional languages visitors can switch to on the frontend.

Languages · 01

Website Languages Overview

Open Languages from the dashboard to see your plan's language allowance, the website default language, and the number of languages currently enabled.

TourVoz Website Languages settings for choosing the default language and enabling website languages
Website Languages controls the default language and the languages visitors can switch to.
Enabling a language does not mean the content is already translated

The Languages screen controls which languages are available on the website. Enabling a language by itself does not mean existing pages, Tours, or other content have automatically been translated into that language.

Languages · 02

Set the Default Language

Default Language is the primary language of your website. Use the dropdown to select the language you want to use as the default.

The default language is always enabled and counts toward your plan's Language allowance.

Languages · 03

Enable Additional Website Languages

Under Enabled Languages, select the languages visitors should be able to switch to. The current interface includes English, Deutsch, Español, Français, Italiano, Português, Nederlands, Русский, 日本語, 한국어, 中文, and العربية.

The default language is marked DEFAULT. Enable additional languages according to your target markets and the content you are prepared to maintain.

Enable languages you plan to maintain

Prioritize languages for which you are ready to provide and maintain content instead of enabling extra languages simply to increase the language count.

Languages · 04

Check Your Language Allowance

Language allowance at the top of the page shows how many languages your current plan supports. The Enabled Languages area also shows how many are currently enabled.

The default language uses one allowance slot. For example, 1 / 5 enabled means one language is currently enabled and the plan allows up to five languages in total.

Languages · 05

Save Language Settings

After choosing the default language and Enabled Languages, click Save Languages to save the configuration.

The enabled languages then become available website languages. You can continue preparing the corresponding multilingual content for the languages you intend to offer.

Trust & Localization / Live Chat

Live Chat

Live Chat connects a Chatway chat widget to your TourVoz website so visitors can start real-time conversations with your team.

Live Chat · 01

Live Chat Overview

Open Live Chat from the dashboard to connect a configured Chatway widget to your website.

TourVoz Live Chat settings for connecting Chatway with a Widget ID
TourVoz loads the website chat widget using your Chatway Widget ID.

You do not need to paste the full third-party widget code into TourVoz. Once the Chatway widget is configured, only its Widget ID is required.

Live Chat · 02

Set Up the Widget in Chatway First

If you do not already have a Chatway widget, configure it in Chatway first. The Quick Setup shown in TourVoz follows this sequence:

1. Customize

Customize the chat widget to match your website and brand.

2. Publish

Publish the widget in Chatway when the setup is ready.

3. Installation

Open the Installation area in Chatway.

4. Copy Widget ID

Find and copy the Widget ID from the installation code.

Live Chat · 03

Get the Chatway Widget ID

In the Chatway installation code, find the Widget ID that appears after ?id= and copy that ID.

Enter the Widget ID only

The TourVoz field stores the Chatway Widget ID. Do not paste the complete JavaScript or third-party installation code.

Live Chat · 04

Connect Chatway to TourVoz

Paste the copied ID into Chatway Widget ID, then click Save Live Chat.

Once saved, TourVoz automatically loads the corresponding Chatway chat widget on your website. Visitor conversations can be handled through Chatway's management interface; the page also provides links to its mobile apps for replying on mobile devices.

Live Chat · 05

Disable Live Chat

To stop displaying live chat, leave the Chatway Widget ID field blank and save the settings.

Enable it again later

Enter a valid Chatway Widget ID and save the settings whenever you want to enable Live Chat again.

Account & Services / Custom Domain

Custom Domain

Custom Domain lets you connect your own branded domain to your TourVoz website while keeping the original TourVoz subdomain available.

Custom Domain · 01

Custom Domain Overview

Open Custom Domain to view the current website address, requested custom domain, connection status, DNS instructions, and verification controls.

TourVoz Custom Domain settings for adding a custom domain, configuring DNS, and verifying activation
Custom Domain follows three steps: Add domain, Configure DNS, and Verify & activate.

Your original TourVoz subdomain remains available after the custom domain is connected.

Custom Domain · 02

Add a Custom Domain

Enter the full hostname you want visitors to use in Your domain, for example www.yourbrand.com, then click Save Domain.

The current version uses a www hostname

The current interface requires an address such as www.example.com. Root domains and other subdomains are not supported as the connected address in this version.

Custom Domain · 03

Configure DNS

After saving the domain, sign in to the provider that manages your DNS and add the record shown by TourVoz. The current connection method uses a CNAME.

Type

Add a CNAME record.

Name / Host

Use the value shown on the page. Some DNS providers automatically append the root domain, so you may only need the host label, such as www.

Target / Value

Use the value shown by TourVoz; the example screen shows connect.tourvoz.com.

TTL

Use Auto / Default.

Do not delete unrelated DNS records

If this hostname already has a CNAME, replace only the conflicting record. DNS changes may take time to propagate.

Custom Domain · 04

Verify & Activate

After the DNS record is configured and begins resolving, return to TourVoz and click Verify Domain.

TourVoz checks hostname routing and SSL before activation. While the connection is being prepared, the page may show Pending DNS, Waiting for DNS, or SSL initialization.

DNS changes are not always immediate

If verification does not succeed immediately, allow time for propagation and try Verify Domain again.

Custom Domain · 05

Set Up a Root Domain Redirect

If visitors should also reach the site from the root domain, such as yourbrand.com, create a permanent 301 redirect at your domain or DNS provider to https://www.yourbrand.com.

The interface recommends using your provider's URL Forwarding or Redirect feature and preserving the path and query string when available.

Custom Domain · 06

Disconnect the Custom Domain

If you no longer want to use the current custom domain, click Disconnect Domain under Domain Management.

The custom domain is removed from the website and the TourVoz subdomain becomes the primary website address again.

Your TourVoz subdomain stays available

Connecting a custom domain does not remove the original TourVoz subdomain.

Account & Services / Team

Team

Team lets you manage the people who can access your TourVoz website and review the team seats included with your plan.

Team · 01

Team Overview

Open Team to invite new members and review each member's role, status, and the number of seats currently available.

TourVoz Team member management page for inviting members and managing seats, roles, and member status
The Team page brings member invitations, seat usage, and current team members together in one place.
Team · 02

Invite a Team Member

Click Invite Member, enter the team member's email address under Member Email, and then click Send Invitation.

Click Cancel if you do not want to send the invitation.

Use the member's own email address

Send the invitation to the person who should have access to this TourVoz website.

Team · 03

Review Team Seats

The page shows your current seat usage, such as 1 / 5 seats used, together with the number of seats available.

The Owner counts as one seat

The website Owner is included in the total seat count. The total and available seats shown on the page depend on the current plan.

Team · 04

Member Status & Management

The member table includes Member, Role, Status, and Actions so you can review the people who currently have access to the website.

Member

Shows the member's name and email address.

Role

Shows the member's role on the current website, such as Owner.

Status

Shows the member's current status, such as Active.

Actions

Available member-management actions appear here. The Owner does not show standard member actions in the current view.

Inactive members still use a seat

Making a member inactive does not release the seat. The seat becomes available again only after that member is removed from the team.

Account & Services / Support

Support

Support lets you contact the TourVoz team about website, domain, billing and account issues, or feature requests, and review requests submitted from the current website.

Support · 01

Support Overview

Open Support to choose a request category and send the details directly to the TourVoz team. My Support Requests shows recent requests submitted from the current website.

TourVoz Support center for submitting website, domain, billing and account, and feature requests
The Support page combines request categories, request submission, and recent support requests.
Support · 02

Choose a Support Category

Before submitting a request, select the category that best matches the issue:

Website Support

For website, content, or display issues.

Domain Support

For domains, DNS, and launch setup.

Billing & Account

For plans, payments, renewals, or account-related questions.

Feature Request

For ideas that could improve or extend the TourVoz experience.

Choose the closest category

Selecting the most relevant Category makes the scope of your request clearer.

Support · 03

Submit a Support Request

Complete the fields under Submit a Support Request:

Category

Select the type of support request.

Subject

Enter a short title that summarizes the issue.

Message

Describe what happened and what you need help with.

Click Submit Request when the information is ready.

Include specific details

When reporting an issue, include the affected page, the steps you took, and what happened so the support team can understand the request clearly.

Support · 04

View Support Requests

My Support Requests displays recent support requests submitted from the current website.

If no requests have been submitted yet, the page shows No support requests yet.

Account & Services / Plan & Billing

Plan & Billing

Plan & Billing lets you review the current website plan, subscription status, renewal information, and resource usage, and choose a plan and billing cycle when needed.

Plan & Billing · 01

Review Your Subscription

The top of the page summarizes the current website subscription, including Website, Account Email, Current Plan, Account Status, Created, Renewal Date, and Domain.

TourVoz Plan & Billing page for viewing subscription status, choosing a plan, making payments, and checking plan usage
Plan & Billing brings subscription details, plan selection, order history, and plan usage together in one place.
Current Plan

Shows the plan currently assigned to the website.

Account Status

Shows the current website subscription status, such as Active.

Renewal Date

Shows the next scheduled renewal date.

Domain

Shows the current website address. Use Connect Custom Domain when you want to connect your branded domain.

Plan & Billing · 02

Choose a Plan & Billing Cycle

Under Choose Your Plan, select the plan you want and then choose an available Billing Cycle. The plan currently assigned to the website is marked Current plan.

The Total updates according to the selected plan and billing cycle. Plan pricing, allowances, and available billing cycles should always be checked on the current Plan & Billing page.

Plan pricing and allowances may change

This documentation does not hard-code specific prices or resource limits. Check the live account page before upgrading or renewing.

Plan & Billing · 03

Payment & Order History

Payment Method shows the payment methods currently available. After selecting a plan, billing cycle, and payment method, click Continue to Payment to continue the payment process.

Manage Subscription opens the subscription-management entry point for the current website.

Order History shows recent subscription orders for this website. If there are no orders yet, the page displays No billing orders yet.

Plan & Billing · 04

Review Plan Usage

Plan Usage shows how much of each included resource the current website is using against its plan limit.

The current page tracks usage for Tours, Destinations, Posts, Custom Pages, Team Seats, and Languages.

Check Plan Usage when you approach a limit

If you cannot add more content, members, or languages, check the corresponding usage here to see whether the current plan allowance has been reached.

Account & Services / My Profile

My Profile

My Profile lets you manage the personal details and password for the account you are currently signed in with.

My Profile · 01

Manage Personal Details

Personal Details shows the basic information for the current account, including Username, Nickname, and Email.

TourVoz My Profile account settings page for updating nickname, email, and password
Use My Profile to manage your personal account details and change your password when needed.
Username

Used to sign in to your TourVoz account. The username cannot be changed.

Nickname

Updates the nickname for the current account.

Email

Updates the email address for the current account.

My Profile · 02

Change Your Password

To change your password, enter the new password in New Password and enter the same password again in Confirm New Password.

If you do not want to change your current password, leave both password fields blank.

Save your changes

After updating your personal details or password, click Save Changes at the bottom of the page.

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